Daring to dream big. Thinking differently. Doing more for our customers. That’s the path that once again delivered exceptional results in 2025.

By investing in proximity, meaningful partnerships and progress for society. By believing in our customers’ potential and financing their ambitions. One thing is clear: this is not about the numbers, but about what we do with them.

3.8 million Belgians rely on us for their savings, their housing dream, their business, their pension. And 94% of them are satisfied. For us, that’s the most important result of 2025. Because with our customers’ trust, we can be the engine of a stronger, more sustainable and more vibrant Belgium. More than ever. By reinvesting in hospitals, schools, public services and local infrastructure.

The real estate market bounced back in 2025, and we stepped up too. With personal advice in our offices, exclusive partnerships with Immoweb and Batibouw, and a Belgian first: the launch of the protected variable interest rate. The result: record growth in customers confidently choosing a mortgage loan with us. 

“In recent years, we dared to dream. Dream big. Of a bank-insurer that would truly make a difference. Today I look at what we’ve built together. A brand as solid as a house. A bond with millions of customers: families who entrust us with their savings, entrepreneurs who come to us to realize their dreams, and hospitals, schools and municipal authorities who count on us to finance their future. That is the greatest thing you can achieve as a bank-insurer. The record results of 2025 confirm what I have always believed: when you choose the customer, you choose growth.”

As a bank-insurer, we both finance and protect our customers’ ambitions. From home insurance to pension plans. In 2025 we looked ahead together, including with an innovative pension approach. Our simulation tool gave customers a clear view of their financial outlook and opportunities. Meanwhile, the customer experience of our digital insurance offering was awarded as the best in Belgium and worldwide.

Putting the customer first also means daring to take the lead. That’s why we launched Belfius Private: a new standard in private banking. Through Alan’s healthcare solution, we’re also investing in the wellbeing of 50,000 affiliated employees. Because innovation only matters when it’s grounded in vision, expertise and humanity. Re=Bel proves the point, growing in 2025 into one of the fastest-evolving digital investment platforms in Belgium.

Everything starts with a conversation: what do you dream of? What are your ambitions? Whether it’s a meeting in one of our offices that opens new doors, a customer service team that answered 925,000 calls, or a Belfius chatbot ready to help at any moment. We keep investing in proximity and expertise, in person and in our app.

That remains our course in 2026: closer, clear and ambitious. So you can dream even bigger.