Behind strong results lie even stronger stories. In 2024, numerous wonderful projects flourished across Belgium. Entrepreneurs launching new businesses, families realising their dream homes, and neighbourhoods buzzing with new schools, hospitals, theatres, and sports centres. 

This is all thanks to you. Because 96% of the entrusted savings were reinvested last year into Belgian society and the economy. In concrete projects and businesses within your community. A heartfelt thank you! 

With your savings at Belfius, you are not only building your own future dreams but also those of Belgian society. Home loans, sustainable infrastructure, renewable energy, innovative solutions, and much more. And with nearly €3 billion in dividends paid out since 2011, the Belgian state can continue investing in maximum growth for the entire society.

Being a reliable partner for all Belgians means staying close to them and being accessible at all times.

Physically, by phone, and digitally. Last year, we maximised accessibility with extended branch opening hours, faster telephone support, and a smarter digital assistant. But also with social accounts for the most vulnerable. Together, we move forward.

‘Satisfied customers. That’s what we passionately strive for every day, for 13 years now. We achieve this with a remarkable team of talented and driven employees. We look back with gratitude on a strong year in which Belfius took on its role as a pioneer for the Belgian economy and society more than ever before. By helping individuals and entrepreneurs realise their dreams. By supporting policymakers in the public and social sectors to create more well-being and prosperity. With a net result of €1.127 billion, we not only demonstrate the strength of our steadfast strategy, but we also continue contributing to a stronger and more sustainable Belgium. Because the savings you entrust to Belfius is reinvested into Belgian society and the economy. To our 3.8 million customers, I say: a heartfelt thank you! For your trust. For the opportunities you create. Together, we continue building a strong Belgium for everyone.’

The future starts today, right here. Because Belgian talent can break boundaries and drive the economy and society forward. That’s why we embraced the revolutionary potential of artificial intelligence to improve our digital services. Including a user-friendly digital assistant currently in full development and a unique health insurance solution based on advanced AI tools. All with one goal: to unburden, protect, and efficiently support our customers.

• €14 billion for ambitious entrepreneurs and businesses 
• €3.4 billion for forward-looking projects in the public and social sectors

Our unprecedented net result of €1.127 billion is a strong confirmation of our long-term strategy: always putting the customer at the centre, everywhere. Combined with in-depth expertise, a diversified business model, forward-thinking risk management, and a focus on innovation.

Above all, it encourages us to continue fulfilling our social commitment. To keep investing in Belgian talent and in innovative products and services. And your trust is indispensable in this. A heartfelt thank you.