Strong results. Clear course. Enduring trust.

Accessibility means more than having a branch nearby. It’s about getting quick answers, receiving personal advice and managing your accounts smoothly in the Belfius app. That is why we combine proximity with speed. And human expertise with digital innovation. We continue to invest in extended opening hours, efficient phone support and Hey Belfius, our financial co-pilot, which has already assisted customers in over 492,000 interactions this year.

Today’s customers think carefully about their financial future, from buying a first home to protecting their family. They expect clarity, trust and guidance. Precisely the areas where we want to make a difference. By uniting banking and insurance under one roof, we help thousands of Belgians turn their plans into reality and protect what matters most.

Optimism grows when people feel confident about their future. We reinforce that confidence by lowering barriers and helping customers make well-informed financial decisions. That means making investing even more accessible with our investment app ReBel, teaching the next generation to manage money wisely and giving customers a clear view of their pension thanks to our simulation tool.

Customers want more than financial solutions. They want a partner who understands their ambitions and helps give them direction. Starters ready to launch their idea. SMEs scaling up. Private Banking clients planning for future generations. Belfius helps them move forward with credit, expertise and practical advice. So that their ambition has every opportunity to grow.

We continue to invest in what moves Belgium forward. In projects with lasting impact. From 38 new schools in Flanders to sustainable infrastructure in our cities and municipalities. At the same time, we are building a bank that is more accessible and more secure, for and with our customers, by actively involving them through our Bank Forum.