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Cookie Policy


1. General

This Cookie policy contains information about the use of cookies on the website(s). By visiting and using the website(s), you declare that you expressly agree with the use of cookies as described below. 
Most Internet browsers are set in such a way that cookies are automatically accepted. If you would prefer this not to be the case, you can change the settings for cookies in your browser; you will find more information about this in point 4. “Managing cookies”. 

This Cookie policy applies to the belfius.be and belfius.com websites. These websites are managed by Belfius Bank NV, referred to hereinafter as Belfius Bank, a public limited company, credit institution and insurance agent established under Belgian law, whose registered office is situated at 1210 Brussels, 11 Karel Rogierplein, entered in the RLE for Brussels, VAT nº BE 0403.201.185 and FSMA nº 19649 A.

2. What are cookies?

Cookies are small information files that are stored by the server of a website, via your browser, temporarily or permanently on the hard disk of your computer or device. Cookies can also be placed by third parties with which Belfius Bank works.

Cookies can have a variety of functions: better gearing the website to your preference settings as a visitor, storing and updating statistical data, gearing the contents and/or advertising to the websites to your personal requirements, etc.

3. Using cookies on the website(s)

Belfius Bank websites use various types of cookies:

  • 3.1 Necessary cookies: these are cookies that are required for good communication and to make navigating the site easier.
  • 3.2 Functional cookies: the cookies simplify the user’s visit to the website and enhance the user experience (e.g. choice of language).
  • 3.3 Performance cookies: these cookies gather information to assess and improve the contents of the website (e.g. recording visitor numbers, registering popular pages or clicks) and so that we can gear our commercial proposals more closely to your preferences. In online banking and as a customer, you can object at any time to the commercial use of your online surfing habits on Belfius Bank websites.
  • 3.4 Advertisement cookies: these cookies gather profile data and can also be placed or read by third parties working with Belfius Bank to measure the efficiency of an advertisement or webpage and to gear them better to your preferences.


The cookies used by Belfius Bank never contain any personal data. 
Virtually all of the cookies placed on this website are our own cookies, which are registered on the belfius.be or belfius.com domain. 
The periods during which cookies are kept varies for each type of cookie: the necessary cookies are usually kept until the browser is closed; the functional cookies are valid for 1 year, and the performance cookie is valid for 4 years.

In addition to its own cookies, Belfius Bank also uses the DoubleClick advertisement cookie, which has a validity of 2 years. In order to send cookie data to the server in question, an Internet connection needs to be established, at which time the following data is always exchanged:

  • the TCP/IP address
  • information about the operating system and the browser
  • the URL of the page in question


For the privacy policy used by DoubleClick, Belfius Bank refers you to the following page on the Google website: https://policies.google.com/privacy?hl=en


4. Managing cookies

Most browsers are set automatically to accept cookies, but all browsers also allow you to personalise the settings according to your own preferences.

Belfius Bank uses cookies to make the site more accessible for you, so that you do not have to choose your language each time you visit, or click through the reference to the cookie policy, etc. and as a user of Belfius Direct Net you don’t have to see the same information screens each time.

If you wish to have this ease and convenience of use, you can accept the cookies from the Belfius domain, even if you usually prefer to block the use of cookies in general. 

You will find more information below about the settings used for the most popular browsers. All browsers provide the ability to manage the cookies that are stored on your computer/device. You can refuse or allow cookies, or you can indicate specific sites for which you are willing to accept cookies. Browsers on mobile devices usually have fewer personalisation options than computers.

ONB: if you make any changes to your settings, this will have no effect on any cookies that may already be stored on your computer. This means that you will have to delete them separately.

Managing cookies in:


5. Changes

Belfius Bank reserves the right to modify or update this Cookie policy at any time. This means you must always take account of the most recent version on the website(s), available via the link for "Cookie policy" at the bottom of each page.