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Our paper usage has fallen by 49.8%, from 40.1 million sheets of A4 to 20.1 million, in the space of 3 years. We also encourage our customers to consume less paper by asking them not to print their account statements any more. The graphic below clearly shows the shift from paper (sent by post or printed in bank branches) to electronic (2014 versus 2017).

Changes in the printing of account statements – 2014 (inner ring) to 2017 (outer ring)