Customer satisfaction is a central priority at Belfius and using customer data makes it easier for us to provide a (pro)active range of relevant products, services and information customised for their needs.
Using that data must always be weighed up in the light of protecting our customers’ privacy. Our vision at Belfius fits in perfectly with the General Data Protection Regulation (GDPR) that came into effect from 25 May 2018. Read all about it in our Privacy Charter.
Respecting privacy is a commitment that Belfius always included in its Privacy Charter long before the advent of the GDPR. The Charter is based on the following principles:
Offering added value for the customer: Customer data is used to provide a relevant offering of products, services or information.
Privacy is respected unconditionally in such offerings.
Transparency: Belfius informs customers clearly about how their privacy is protected and how their preferences are taken into account.
Authenticity: customer data is never sold to third parties.
Security: Belfius conducts stringent checks to make sure everyone complies with the Charter.
Belfius ensures the highest level of security when it comes to customer data. This means the commitment of all our employees is essential. Since the GDPR came into effect from 25 May 2018, the responsibility of every employee is even greater. Which is why Belfius focuses on the privacy of both customers and staff – and by extension everyone who comes into contact with Belfius (business prospects, visitors, employees of partners, suppliers and so on).